Samsung Wall Oven Repair in Toronto — Broiler not working

• The defining electric Samsung broiler-not-working fault is an open-circuit top broil element while bake still works normally, because bake and broil are SEPARATE elements on these ranges. On NE-series and NX58/NX60 range cavities the broil element is the DG47-00037A (AP4342874 / PS4240835 / 2087536), the top-of-cavity element that should glow red on a broil call; nearby model families split the same part to DG47-00045A (AP5577663 / PS4240842), DG47-00058A, or DG47-00068A, so we confirm the exact broil element off the rating plate before ordering. The tell is a normal display and a perfectly good bake cycle but a broil element that never glows. The element fails open with no visible damage as often as it blisters/burns through at the loop, so we meter it for continuity at the rear terminals rather than trusting a visual; a broiler-only complaint with healthy bake is the broil element, not the RTD (DG32-00002B) and not the bake element (DG47-00038B).
• The decisive live test on an electric Samsung broiler-not-working call separates a dead element from a dead board: with the range set to Broil and still powered, we read VAC across the two broil-element terminals. 240VAC present at the element but no glow condemns the broil element (DG47-00037A / DG47-00045A by body) outright. No voltage at the element on a broil call sends us UPSTREAM to the control board's broil relay, not to the element, because on this platform the board energizes the broil circuit directly and a relay that won't close looks exactly like a dead element until it is metered.
• On Samsung GAS ovens, broil shares the oven safety-valve gas supply with bake but lights through its own igniter, so a 'bake fine, broil won't light' call is the broil igniter weakening rather than the valve. The igniter is the flat carbide DG94-00520A (AP5577941 / PS4241428), which serves as the bake OR broil igniter depending on model; on NX58-class gas ranges the same circuit also catalogs as the DG94-01012A igniter (AP5967723 / PS11720750), so we confirm by model. As the carbide ages it still glows orange but its resistance climbs and current falls, so it can no longer draw enough current through the series safety valve to pull it open: the documented field rule is that an igniter glowing more than ~90 seconds without lighting, or drawing under ~3.2-3.6 amps, is too weak and is replaced. Because a weak igniter can let gas flow without igniting, this is a safety replacement, not a wait-and-see.
• When the gas broil igniter amp-tests healthy (3.2-3.6A) and still won't fire the broil burner, the fault moves to the oven safety valve & regulator assembly DG94-00449A (AP5332636) -- the valve that meters gas to BOTH the bake and broil burners and only opens once the igniter draws its rated current. The corroborating bench check is voltage at the safety valve on a broil call: roughly 3.2-3.6 VAC at the valve with a glowing igniter that still won't open it points to the valve, while no voltage there points back to the igniter circuit or board. We never condemn the DG94-00449A until the igniter has been amp-tested, because the igniter degrades first and is by far the more common no-broil cause.
• An igniter that reads OPEN cold, or a cracked carbide element that never glows at all, is a dead broil igniter or a wiring break to it, not the valve: we confirm the igniter is actually receiving 120VAC from the control board on a broil call first. If it has voltage and won't glow, the DG94-00520A (or DG94-01012A by model) is replaced; if it has NO voltage, the fault is upstream at the harness or the broil relay on the control board, not the igniter or valve -- the same upstream/downstream discipline used on the bake-igniter side of this platform.
• When the broil element (or gas igniter) and its wiring all test good but broil still won't energize, the fault is the oven control board's dedicated BROIL relay -- on many Samsung ranges the DG94-04041C (AP7032727 / PS16634135), which switches bake, broil and clock functions. A broil relay that won't close passes no voltage to the broil circuit even though bake works perfectly off its own relay, which is exactly why a board fault mimics a dead broil element; conversely a welded broil relay leaves the broiler stuck ON. We isolate the board LAST, only after the broil-element continuity test (or gas igniter amp-draw) and the 240VAC/120VAC presence check confirm the broil circuit itself is healthy, because the board is the cost-significant outcome and a relay fault is far less common than an open broil element.
• On NV51/NV66/NQ70 wall ovens the broil element is a DISTINCT part from the range broil element and from the wall-oven bake element: NV51-series wall ovens take the DG47-00070A broil element (PS12086118) up top, NOT the DG47-00071A, which is the BAKE element on the same cavity. A wall-oven broiler-not-working call gets the DG47-00070A confirmed off the model plate so a range broil element (DG47-00037A) or the wall-oven bake element doesn't arrive for a broil job. On NQ70 microwave-combo columns we also isolate which half is sick first, because the pyrolytic lower oven runs its own broil element and control independent of the microwave half before anyone prices a full column swap.

Samsung broiler not working in Toronto — the local specifics

• The recurring Samsung-in-Toronto pattern on broiler-not-working is bake-works-but-broil-is-dead on electric NE/NX ranges, which on the bench almost always meters back to an open top broil element (DG47-00037A or its body sibling) rather than the control board owners fear -- the broil element simply fails open, often with no visible blister. On the gas side the recurring call is a slow or failed broil light-off that amp-tests to a weak DG94-00520A igniter, replaced before the safety valve is ever touched. The qualitative tell we see again and again: a flawless bake cycle paired with a broil element that never glows, which keeps the fix on a cheap element instead of a board.
• To a Toronto Samsung broiler call we carry the range broil element (DG47-00037A, with DG47-00045A on hand for the sibling bodies), a clamp meter and multimeter to run the live 240VAC-at-the-element / continuity test on site, and on gas jobs the DG94-00520A broil igniter (DG94-01012A for NX58-class ranges) for an amp-draw test. We confirm the model on the booking call so the correct wall-oven broil element (DG47-00070A) or the DG94-00449A safety valve is staged when the plate calls for it, keeping the broiler fix to a single visit.

For the full Samsung wall oven module — every fault, part number and code — see Samsung wall oven repair in Toronto, and for the same fault across all brands the wall oven broiler not working guide.